Anyone else experiencing problems with Krak (Kraken)?

Downloaded their krak app today and deposited twice via e-transfer canada.

First one was successful, second one they told me to cancel.

Afterwards, i don’t know what happened but my initial deposit went from $1072 to $1039.

I had lost a bit over $32 for no reason.

I then tried to transfer my money- which then was also canceled, and they had frozen my account and prevented me from sending or withdrawing funds.

Reached out to their subreddit support, post was removed and pending.

Reached out to their X support, they said the following:

“Thanks for waiting. We checked your account, but unfortunately, we couldn't determine the cause of the issue you're experiencing. We've opened a support ticket and prioritized it for you, ticket #19038699. Our team will reach out to you via email as soon as possible. Appreciate your patience in the meantime.”

It shouldn’t be this stressful right? Is my money safe?

I’ve already completed all KYC verifications upon signing up, and deposited from my own bank account with the same name, and information.

Any advice or has anyone else experienced something similar to this?