I’m currently waiting for Binance’s support to explain why I was charged a $6,500 liquidation fee on a $6,500 position (MANTA), while another $50,000 position (ORCA) was liquidated with only ~$400 in fees — despite much higher volatility and a visible mark price spike on ORCA.

Furthermore, if I didn't have any funds available during the $50,000 liquidation, how was a $400 commission charged? It's illogical. And if there was no money left, how was I able to open a second position later of 40 K $? This is simply nonsensical.

The system charged the entire MANTA position as a fee (100%), no closing or funding fee is even visible, and within seconds, all other positions were liquidated, wiping out my account entirely. closing all my API bot-managed positions in a single instant

I had ~8K USDT margin visible during the first liquidation, yet it didn’t protect my position.

Then, due to cascading liquidation, all my positions were closed.

The system prioritized deducting fees over saving positions, which might indicate a design flaw or at least something worth checking.

So far, no technical explanation has been given for:

• Why the liquidation fee exceeded 100% of the MANTA position value
• Why no part of my available balance was used as margin to protect other positions
• Why all positions closed simultaneously despite having ~$8,000 visible balance at the time
• If I had no real balance, where did the money come from to pay the liquidation fees?
• If the fee was deducted after the account balance hit zero, how was it even accessible — and why was it prioritized over protecting active positions?
• If everything truly went bankrupt, why was the liquidation fee still collected?

These are not minor inconsistencies. I have provided Binance with:

Full transaction & liquidation logs

Screenshots showing mark price, UI balance, timestamps

Breakdown of fees vs. actual positions at time of collapse

Proof that MANTA was a manually opened position (not part of my bots)

What I’m asking for:

A formal explanation — or, failing that, a refund of $19,000 in total losses caused by the liquidation cascade and fee logic.

I’ve made no edits to exaggerate the situation. If Binance provides a valid, transparent answer, I will update this post accordingly. If they continue to delay or respond with generic messages, I will escalate publicly across more platforms.

This isn’t about revenge or anger. I am not asking for special treatment. I am asking for a fair and transparent answer. This is about transparency, system fairness, and accountability.

i have to cover my loans asap. I’m still waiting for Binance’s upper team to respond. I won’t update my review until I hear back — but I’ll escalate publicly if necessary.

Let’s see how Binance handles this. I am devastated.

Thanks for reading — and please share if you’ve ever been refunded for a liquidation system issue.

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