Coinbase Sucks

I will fully disclose that I'm not very "into crypto," however I used Coinbase a bunch about 3 years ago. I had a decent portfolio, got the Coinbase card, and used the 4% rewards a ton. I really was a Coinbase fanboy and loved their interface.

That was until I stayed in a hotel that I paid for with my Coinbase Card, but for some reason the preauth didn't work when I got there and I had to use another card to actually pay. The hotel said they hadn't actually charged the Coinbase Card. I've done this many times at other places and never had an issue. It took 6 months to get the charge "reversed" on Coinbase even though the hotel had told me (the many times I called them) that they did not charge the card.

I can't describe how frustrating Coinbase support is. If every page and phone number just said "fuck you, we hate you" I think it'd have been a better experience. To their credit, they did eventually reach the correct resolution, but I closed my account out of pure frustration.

That was in 2022, now I need the merchant statement on the card to help prove my location back in 2021. To my horror, the support is even worse now. There is a phone number you can call, and wait hours to speak with someone who can't actually do that much, but they will check that you are still there every 3 mins of the hold. They gave me a statement of crypto transactions and told me if I wanted the Card transactions, I'd have to chat. The chat will say "estimated wait time is over an hour, we'll update in 30 mins," but it took, and I'm not exaggerating, 11 hours to reach an agent. Even more impressive, they also gave me the same crypto transaction statement, and after an hour and a half of me basically begging them that I just need the Card statement, they said the team that could do that would email it to me in a few days. To my horror, the email they sent had the same fucking crypto statement without the information I needed. I must've spent over 24 hours with these fucking morons.

Anyways, that's my motivation to write this post. I'm sure other people have had much worse situations and been fucked over more.

But if you are a Coinbase user, I hope that you consider the fucking nightmare that awaits you if you ever need to use their support.