I’m posting this because Zerion wallet just cost me funds in what looks like either a major UI failure or worse: an intentional setup to siphon funds. After following Zerion’s instructions step-by-step, my swap transaction directed my assets to a mystery address without delivering any of the tokens I was supposed to receive. Here’s the rundown – and I’m curious if anyone else has seen their funds vanish this way.

What Happened:

I attempted to swap 160 SPX6900 for SOL using Zerion, which recommended 1inch as the swap provider. I followed the process exactly, hitting the big SWAP button multiple times until finally clicking Sign and Send after the transaction had been verified safe by Zerion. But instead of completing the swap, my funds were sent to an unknown address, leaving me with nothing in return.

My Attempts to Resolve This:

• The Support Deflection: I sent Zerion the transaction hashes, multiple screenshots showing I used “SWAP” at each step, and even a full screen recording of the process. Their response? “It looks like you accidentally chose ‘Send’ instead.” Ridiculous. Zerion then claimed they couldn’t locate the transaction in their system, but that doesn’t explain why their UI sent my funds somewhere else.
• External Verification: After contacting 1inch, they confirmed the swap was never initiated on their end, suggesting the issue is entirely with Zerion. Zerion’s UI directly led my assets to an unknown address, which they now disavow.

My Concerns:

• Is This Intentional? The support deflection has me wondering if this is part of a deliberate strategy by Zerion. Directing funds to a side wallet that gathers small, seemingly “lost” amounts could easily go unnoticed or be written off by most users who don’t want the hassle. It feels like a setup, especially given the vague responses and deflection tactics I’m seeing.
• Security Issue or Scam? If Zerion’s swap function can so easily redirect funds without fulfilling the swap, how many other users have been unknowingly impacted? And what accountability is Zerion planning to take here? So far its been none. The burden of proof has fallen on me, the user, and even with providing ample evidence they remain willfully obtuse.
• Passing the Burden: When I pushed for answers, Zerion suggested I risk more funds to “reproduce the issue.” As if losing more money would magically solve this? This is a clear attempt to dodge responsibility instead of addressing the serious flaw (or scam) in their system.

If this is a UI bug, a security vulnerability, or worse an intentional scam Zerion needs to be held accountable, not sidestep responsibility and accountability. We’re trusting platforms like Zerion with our assets, and they have a duty to ensure their UI isn’t leading users straight into financial loss.