Eth deposit vanished

Hey guys, I tried to deposit eth and USDT into my Poloniex exchange wallet. I'm not new to crypto, I had double checked the deposit and withdrawal wallet, and the network as well before withdrawing. For both the transaction The blockchain shows transactions completed, but I have not received any funds into my Poloniex wallet. Helpcenter created a ticket and says they've forwarded details to the technical team but no information or help vet. It's been over 24 hours. Anvone else faced the same issues?