Gemini Exchange

I have used Gemini for about the last year as a place to buy, occasionally sell crypto and short term storage of smaller amounts. They’ve been pretty easy to work with until last month. I bought some ETH and tried to transfer it off the exchange as normal. They blocked me from doing so this time and send an email with some requested information. I provided all the requested information and have not heard back from them. This was the first week or two in November. I have tried to send again and it’s still blocking me from doing so. I have tried writing to them another 7-8 times and they are not responding.

I believe this to be shitty customer service, but with all the exchanges that went down over the last couple years I thought it was worth sharing as it would seem to be a very poor choice to block a user from getting self-custody of their assets with the history of things in our space.

It’s not a particularly large amount but wanted to put it out there incase others have had any issue