Can somebody tell me what I did wrong?

I was trying to transfer some eth I got as a gift onto bitbuy in order to cash it out. I have done this process a million times with Bitcoin on websites like local Bitcoin.

I received it using exodus wallet, And I sent it to the address provided by bitbuy using the selected protocol(?) (I belive it's called) ETH Network.

It's had 157+ block confirmations so far but isn't showing up on bitbuy at all. On the fee schedule for bitbuy under eth (not my transaction) it says prossesing -12 confirmations. So I'm assuming that means it either takes 12 to start processing or it should be completed in 12 confirmations. Support isn't much help.

I have double and triple checked the wallet address and it is indeed the correct address.

If anyone can point out what I did wrong I would be super greatful thanks 🙏