Crypto.com – Is my family member getting scammed?

Hi to preface my family member and I know very little about Crypto. He started by using Provxgrowth (?) to buy stocks. I think it’s some sort of AI stock predicting site but I’m not sure. He was talking to a guy in Switzerland who is possibly part of the company who was counselling him through weekly for free which I find strange. He’s put a lot of money in and has profited a lot in a short amount of time. The money is now in crypto.com but he is left to figure out how to take that $ out on his own but doesn’t really know the next steps as to how, and is too optimistic to be looking into risks.

Apparently it’s in USD and his understanding is that it should be easy to just wire transfer it to him in CAD.

Does this sound legit? Is it an easy process to take this out of Crypto.com as a Canadian? I know people who have been scammed by third party investment websites so to me this is giving red flags. Does anyone have advice that I could pass along to him or know of any risks involved with taking it out in Canada .