Changelly: Is this a scam?

I’ve been reading a lot of complaints lately about Changelly, and the pattern looks worrying. Many users report that once they try swapping a larger amount, their transaction suddenly goes “on hold” and they’re hit with endless KYC requests, ID, selfies, proof of income, wallet screenshots, and more. Even after submitting everything, several people say their funds were never released.

Some users claim they tracked their coins on-chain and saw them moved to other exchanges like HitBTC while Changelly insisted the funds were still “under review.” Others noticed the terms of service quietly changing, or the support team asking for new documents each time one set was completed.

Common red flags mentioned by users:

– Transactions “on hold” without clear reason or timeline

– Constantly changing KYC demands

– Lack of transparency about fund status

– Funds traced to external exchanges

– Support giving vague or repetitive replies

– TOS updates after disputes begin

It might not be an outright scam, but it definitely feels like a system built to stall or trap users with larger amounts. If you plan to use Changelly, especially for big swaps, read the Reddit threads first, there are a lot of warning stories out there.