My gate account account was hacked this morning $16k

Hello all, my gate account has been hacked. I woke up this morning to over $16,000 stolen from my account.

I have 3 layers of security. Two factor, email password verification which sends the code and my funds password. All three layers were by passed.

I have looked through my events viewer to see if anyone has accessed my machine and all the event ID's show no access has been made.

I have traded for 10 years and have been obsessive over security I have never been hacked before this is the first time.

I am very aware of links, malware and phishing so I don't click about links. I don't and have not shared my password to anyone. I know very few people and no one has access to my house. I'm very private as a person.

Still all my funds on the exchange were withdrawn this morning and I went into a panic spin. Gate simply said, send us a support ticket and I need to all to my local police.

They have not been supportive at all. I never received one email from gate with a code to approve the transactions and my two factor is on all the time.

Unless the hacker deleted these email codes and got into my email, which I find so unlikely. I am not sure how it was all bypassed.

I have always traded manually but last night for the first time I tested a bot that gate offers with $2.

I have an API key that I've been testing my own bot with. I have not shared the api key with anyone. The bot I made I've run once and it is only to make spot trades not withdrawals. So it cannot be that, I have not shared that with anyone.

My simple earn subscriptions were all manually redeemed by the attacker and then withdrawn. To their wallet on the bsc chain. USDT had been withdrawn.

What are the recourse and steps out local police are useless. I highly doubt my machine was exploited as I only use it for my trading.

This becomes an issue where perhaps the exchange had a vulnerability exploited, but they would argue it was my device. Instead.

What are the steps from here? This is the first time it has happened to me. What do people normally do.

Thanks