SimpleSwap holding over $200k of my funds

SimpleSwap has effectively stolen over $195,000 from me.

I sent 1.64 BTC to exchange for USDT (ERC20). They received the BTC, but the swap failed due to “technical reasons.” Since then, I’ve contacted support multiple times via chat and email, submitted full KYC documentation, and explained that I operate a legitimate business.

Despite all efforts, they’ve neither returned my BTC nor completed the swap. Their responses have been vague, evasive, and unproductive. It’s been weeks, and I’m still without my funds. This is unacceptable and feels like a deliberate scam.