A beginner’s dream or a hidden trap?

I got my cousin into crypto and set him up with Zengo. No recovery phrase, clean app, fast transactions it seemed perfect. But I can’t stop worrying that it’s too easy. What if their facial recognition fails or the app gets delisted?

The tech sounds solid on paper, but I haven’t seen enough real-world recovery stories. Is there anyone who’s actually had to restore access through Zengo? Did it work flawlessly?