scammed by moonpay?

I created a sell order on Moonpay for some ETH I had left over from previous endeavors, I didn't want to run it through an exchange as it can get troublesome in the country I'm from and I need the quick cash.

Moonpay didn't specify which network I should sent my ETH via so when I sent it on the wrong network they said it was sent on the wrong network and that they'll issue me a refund, alright, no worries.

Then I get an email back saying that seeing as the BSC network isn't supported by them currently I have to wait until they integrate it to get my funds back, which I thought is just weird? You want a customer to wait for possibly years(idk when the hell they're gonna integrate this shit) to get a 180$ refund? I provided them with a normal ETH address, asking them to send the money back via the normal ETH network and they've refused.

Does this seem strange to anyone else too or? I'll be filing a case with the UK FCA and the American FCEN.