Coinbase account locked during yesterday’s outage

So yesterday Coinbase had an outage. Without knowing about this, I deposited 41k of USDC via Base which was successful and then clicked the withdraw to my own wallet via Ethereum. However, it shows the withdrawal is pending and delayed. This never happened before, so I googled and learnt about the outage and read there was an orange warning on withdraw via Ethereum (Coinbase archived the outage here).

Fearing the possibility of messing up my withdrawal, I immediately cancelled the withdrawal. Two minutes later, I got an email saying my account was locked and indeed I couldn't log in. To regain the access to my account, I followed the steps and did an ID verification. At first, it says it should take 10 minutes. Then later got an email saying it'll be 48h.

I cannot log in and hence, I cannot see if I still have my USDC. Today, I contacted them if they can confirm my USDC are still in my account. I got told to follow some steps, which ended up doing the ID verification again! (They first cancelled my previous ID verification and initiated a new one). Worst of all, they did not respond to confirm my USDC.

I'm devastated, all I can do at the moment is wait. I don't even leave my crypto on cexes, I use them mostly just for bridging as the native bridge takes 7 days to bridge back to the mainnet.

Anyone had similar problems before and got any advice? Much appreciated! In the worst case scenario, do I need a lawyer? In my opinion punishing users for their technical problem is really unfair.