Crypto.com – Terrible Support – Help needed!

Has anyone else had terrible experience with Crypto.com customer support? I have been trying to reset my 2FA since October last year, I have sent videos as they have requested with passport, todays date etc. They always delay reply then ask for a new video or don't reply at all. I have had no meaningful reply from them for over a month, only an apology yet they have the audacity to still not help me!

I have no access to my app, no way to withdraw my crypto or do anything. This is bordering on a scam. I don't know what else to do, I've even gone about comment on Facebook to get a response and all I get is scammers replying to say I need to use some dodgy link to contact the tech team directly. It's ridiculous.

HELP ME PLEASE!