Coinbase issue

I sent a small amount of ETH from Coinbase to my hardware wallet address and it went through a contract with multiple transactions. One transaction had the right amount sent to the correct address but no transaction shows up at the address when looking at the blockchain

The ETH was sent Saturday. I can now see a previous coinbase send to this address also used a contract but there was no problem that time so I didn't look into it until now.

So far help chat via the app has been useless

I tried an ETH send from another exchange to the same address today and it worked fine.

Coinbase on Reddit recommended I go through their help at the website and get a ticket started. Is this going to be a further waste of my time?