Eth Wallet problem! Help PLEASE!

Hi to everybody.

I am trying to get in touch with someone from ethereum but emails are not answered and I would like to ask if there is anyone here who can help me.

Here is the situation:

"I recently discovered that for an unknown reason, I never got my wallet during the presale process in 2014; the wallet was not downloadable and I didn’t get the wallet via email;

so I immediately wrote to your helpdesk, and I followed their instructions:

they told me I should make a new order, and that they "will assign your ether to the new wallet address and not assign any ether to the old wallet address.”

and then:

"You are all set. Your ether will be waiting for you in the Genesis Block.”

So, the problem is that my ethers were NOT ASSIGNED TO MY NEW WALLET (—————–),

but remained in the old one (————————–).

I have the password for both the wallets, but I never got the old wallet file…

And now my question is: can I finally get my OLD wallet json file? or move my ethers to a new wallet?

Sincerely