$41K Stolen by Binance

Over a month and $41K is in limbo, can't trade, can't withdraw. Their system just gives some stupid error, like "null" and a red line, without any other details.

Multiple tickets, opened, escalated, tried to write everywhere to them on social media, no response.

Anyone else experience a similar issue? Is there any chance to get the money back? Do they just ignore all tickets?