I don’t believe that Robinhood is honoring customer requests to permanently close their accounts.

I finally got around to requesting that my Robinhood account be closed (I used to buy crypto through them a while back until I learned better).

I went through the normal account closure procedure on their app (settings > account information > deactivate your account). My account was good to go since I had no positions and brought it to a $0 balance (it’s been inactive for over 6 months actually).

I went through their steps and everything seemed normal. When I reached the final step, it appeared like it was done. But something didn’t seem right. There was no confirmation from RH (either through the app or email) that they actually closed my account.

So I contacted RH via email and asked them if my account was closed. Turns out it wasn’t! And that they were going to look into it. I told them via email to specifically give me confirmation of account closure as soon as it’s closed. So far, nothing yet.

To the average user, I believe when they go through the account deactivation process they would probably assume at the end that it’s deactivated, then go on to delete their app and forget about it.

My theory is that RH is doing this to avoid having to report massive account closure figures.

If you closed your RH account, you should email them at support@robinhood.com and ask them to give you written confirmation that they actually closed your account.