Freewallet KYC Scam

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Freewallet KYC Scam

Hi guys,

Freewallet (EDIT: I have used the "Ethereum" app in Google Play Store, which is operated by Freewallet.) has been locking my account for over four months, I just wanted to share my experience with them. I hope this can contribute to warning people not to get involved with their services. If my issues would somehow get resolved, I will provide an update.

They delete all my posts on their subreddit (for no valid reason, I am polite and completely honest), so I decided to warn people here as well.

29/01: "suspicous" activity (me attempting a withdrawal)

We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.

02/02: After some confusion, they ask for these documents

To proceed with the verification procedure, we ask you to provide the following information:

  1. A clear photo of yourself with your identification document in English and a paper where you hand-write our brand name ‘Freewallet’, the current date and the email address you used to verify your account notifications.
  2. A clear photo of your identification document in English: an international ID or a driver’s license (both sides). Scanned and cropped images are not accepted.

Between 02/02 and 16/02, they request various variations on this theme. The same pictures, but different.

16/06: More documents

1) Screenshots of your incoming transactions where we can see hash, amount and the name of the sending service (another wallet, exchange and so on);

2) Bank statement or utility bill where we can see your name and resident address. Information should be in English;

3) A photo of yourself in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID.

16/02 – 01/04: Apologies and standard answers

Please accept our apologies for the increased waiting time.

Currently, your case is still under review by our security department.

We will update you once we get new information.

We absolutely understand the difficulties associated with this procedure for you and would like to apologise for the inconvenience caused.

02/04: an "investigation"

At the moment, an investigation is underway regarding one of the addresses from which you received funds. The Security Department is waiting for the investigation to complete.

Note that I have never received any funds, I purchased everything myself and have proven this.

Between 02/04 and today they have stopped replying, only rarely just sending out the same standard answer.

I will continue to post about this until I get a decent answer, and I hope people stay far away from this platform.

submitted by /u/peignoirnoir
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